Privacy Policy • Melvin Sells Properties

Melvin Sells Properties (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, submit forms, call/text us, or otherwise interact with our services.

1. Information We Collect

Provided by you

Contact details (name, email, phone number, mailing address, property address)
Property information (condition, timeline, photos, notes)
Communication preferences and consent choices

Collected automatically

Device and usage data (IP address, pages viewed, timestamps)
UTM/referrer data and basic analytics (cookies or similar tech)

2. How We Use Your Information

Provide and improve our services, evaluate your property, and present options (cash offer, listing, repairs/partner programs, investor offers)
Respond to inquiries, schedule appointments, and send service messages
Operate lead management, analytics, fraud prevention, and security
Comply with legal obligations and enforce our agreements

3. SMS/Text Messaging Disclosure

By entering your phone number and submitting a form, or otherwise requesting that we contact you, you consent to receive calls and SMS/MMS text messages from Melvin Sells Properties at the number you provide. Message frequency varies. Msg & data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or email [email protected]. Your consent is not a condition of any purchase or sale. Carriers are not liable for delayed or undelivered messages.

Examples of messages: appointment confirmations/reminders, requests for property details, updates on offer status, and customer support.

4. Cookies & Similar Technologies

We may use cookies, pixels, or similar technologies for essential site functionality, analytics, and to remember your preferences. You can control cookies through your browser settings; disabling cookies may limit certain features.

5. How We Share Information

Service providers (CRM, communications, analytics, cloud hosting) under contract and bound to protect your data
Transaction partners (title/escrow companies, contractors, lenders, investor-buyers) as needed to evaluate or complete a transaction you request
Legal/Compliance (to comply with law, protect rights, prevent fraud/abuse)
Business transfers (merger, acquisition, asset sale)

We do not sell your personal information as “sell” is defined under the CCPA. We do not share for cross-context behavioral advertising without your consent.

6. Your Choices & Opt-Out

Text messages: Reply STOP to any message to unsubscribe. Reply HELP for help.
Email: Use the unsubscribe link in our emails or contact us at [email protected].
Calls: Ask our team to place your number on our internal Do Not Call list.
Cookies: Manage through your browser settings.

7. California Privacy (CCPA/CPRA)

California residents have the right to request: (a) access to the personal information we collected; (b) deletion of personal information; (c) correction of inaccurate information; and (d) information about our data practices. You will not be discriminated against for exercising your rights.

How to exercise: Email [email protected] or call (562) 555-0123 (placeholders). We will verify your identity before fulfilling a request. You may authorize an agent to act on your behalf with valid authorization and verification.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure. We retain information only as long as necessary for the purposes described in this Policy (including legal, accounting, or reporting requirements), then delete or de-identify it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective” date above reflects the latest revision. We encourage you to review this page periodically.

11. Contact Us

Melvin Sells Properties
Mailing Address: 123 Example St, Suite 100, Downey, CA 90241 (placeholder)
Email: [email protected]
Privacy Inquiries: [email protected]
Phone: (562) 555-0123 (placeholder)

If you are evaluating both an investor purchase and brokerage services: Investor purchases and brokerage services are offered separately. If a listing is best for you, you’ll receive all required agency disclosures. (Melvin Castro — CA DRE #00000000 placeholder)